Behavioral scientist, Christine Porath, has been researching incivility in the workplace and its costs for 20 years. She and other researchers find that everyday workplace impoliteness spreads like a virus. When people encounter rude behavior it makes them more likely to respond in kind (or unkind). It’s a vicious cycle.
Porath also makes recommendations to establish a culture of consideration and one of her recommendations is to: measure, score and reward civility.
Here are just a few of my favorite performance standards to encourage workplace harmony.
Listen for the purpose of understanding.
Recognize workers for their efforts as well as their successes.
Share information without being asked.
Lead by example …. of course.
For comprehensive insight into positive performance management tactics, leading to workplace harmony, contact Wright Consulting. It’s what we do!
Read a great piece in the New York Times by Christine Porath, June 2015, here: